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Customer Support Manager

Company Name:
Gateway Search Associates
PRIMARY DUTIES AND RESPONSIBILITIES:
Answers incoming phone calls in regards to service related inquiries
Documents, tracks and monitors problems to ensure resolution in a timely manner and tasks are
set to the appropriate priority levels.
Maintains in depth customer management to acquire and retain customers and increase
customer satisfaction.
Maintaining network operations and software applications, operating systems and regular
maintenance.
Maintain current knowledge of industry trends, concepts, practices and procedures and potential
impact on the business.
Responding to inquiries from staff, administrators, service providers, site personnel and outside
vendors, etc. to provide technical assistance and support
Reviews customer alerts and follows up with customers to inquire if action is needed
Any other duties as assigned by management
JOB QUALIFICATIONS:
Bachelors degree or experience
Ability to communicate in an understandable, polite and friendly manner, both written and
verbal
Strong organizational skills and ability to multi-task in a business environment

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